Contact Us

We’re here to help with product questions, orders, shipping, returns, or anything else related to your TONGZHOU experience.

Customer care

Email: support@tzpaw.com
Phone: +1 (213) 879-9995

We normally respond within 1–2 business days, Monday through Friday, excluding public holidays.

Business information

TONGZHOU is operated by ODDORJOY CO., LIMITED.

Registered business address:
Room 10D R1, 10/F, Kin Ga Industrial Building
9 San On Street
Tuen Mun, New Territories
Hong Kong Special Administrative Region

Before contacting us

For faster assistance, please include your order number and the email address used at checkout. For damaged, defective, or incorrect items, attach clear photos or a short video.

Returns

Please contact us before sending a return. Returns sent without prior authorization may be delayed or refused. If a return is approved, our customer-care team will confirm the appropriate return instructions and address.

For eligibility, time limits, costs, and refund timing, see our Return & Refund Policy.